Refund & Return Policy
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Order cancellations
Contact Animega promptly with your order number and the items you want to cancel. We’ll confirm whether we can stop fulfillment. Once an item ships, the cancellation window closes. Made-to-order items may enter production before they ship.
Change-of-mind returns and exchanges
For orders placed while this policy is in effect, Animega does not accept change-of-mind returns or exchanges after shipment. Any return terms offered at purchase and rights under applicable law still apply.
Damaged, defective, or incorrect items
Contact Animega promptly with your order number and the affected item. For damage, include photos of the item, shipping label, and packaging if available. Keep the packaging and wait for return instructions. We’ll review the issue and confirm the applicable remedy.
Orders Animega cancels or cannot ship on time
If we cancel an item, we’ll refund the amount paid for it to the original payment method. If we cannot ship within the promised time, we’ll provide the applicable options to accept the delay or receive a refund for unshipped merchandise.
Refunds
Approved refunds go to the original payment method. Your payment provider may take additional time to post the credit.